Extended Warranty Policy for Electrical Items

Extended Warranty Policy for Electrical Items

1. Introduction

Beauty Expression (UK) Limited is committed to providing our customers with high-quality electrical items and exceptional customer service. To offer additional peace of mind, we are pleased to offer an Extended Warranty Policy for all electrical items we sell. This policy outlines the terms and conditions under which our extended warranty operates.

2. Coverage

The Extended Warranty Policy covers all electrical items purchased from Beauty Expression (UK) Limited. The extended warranty period begins immediately after the purchase and last for the chosen period of time (1year or 2 years).

3. Benefits

Replacement and Timeline: During the extended warranty period, if your electrical item experiences a defect or malfunction covered under this policy, we will replace the item at no additional cost to you within 5 working days after claim is approved.

4. Claim Process

To make a claim under the Extended Warranty Policy, please follow these steps:

Contact Us: Notify us within 5 working days of discovering the defect or malfunction by emailing to: support@beautyexpression.co.uk

Provide Information: Provide your full name, contact number, order number, date of purchase and a detailed description of the issue. We might ask you to provide additional information, photographs or video if necessary.

Approval: Once the claim is registered and approved, we will contact you within 48 hours to confirm collection and delivery details and provide a replacement within 5 working days.

5. Exclusions

The Extended Warranty Policy does not cover:

Damage caused by misuse, abuse or neglect.

Normal wear and tear.

Unauthorized repairs or modifications.

Cosmetic damage that does not affect the functionality of the item.

Loss or theft of the item.

Used and no longer needed item return for a refund.

6. Replacement Policy

The replacement item will be of the same brand and model. If the same model is out of stock or no longer available, a comparable model of equal value will be offered.

The replacement item will be provided within 5 working days from the date of claim approval.

The extended warranty coverage for the replacement item will continue for the remaining period of the original warranty.

7. Customer Responsibilities

Maintain the item according to the manufacturer's instructions.

Use the item only for its intended purpose.

Report any issues promptly to our customer service team.

8. Limitation of Liability

Beauty Expression (UK) Limited’s liability under this Extended Warranty Policy is limited to replacement of the covered item. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the item.

9. Amendments

Beauty Expression (UK) Limited reserves the right to amend the terms and conditions of this Extended Warranty Policy at any time. Any changes will be communicated to customers and will not affect the coverage of items purchased prior to the amendment.

10. Contact Information

For any questions or claims regarding this Extended Warranty Policy, please contact us:

Email: support@beautyexpression.co.uk

11. Governing Law

This Extended Warranty Policy is governed by the laws of the United Kingdom. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By purchasing an extended warranty from Beauty Expression (UK) Limited, you agree to the terms and conditions outlined in this policy.

Thank you for choosing Beauty Expression (UK) Limited for your electrical item needs.